User rights in VIA - what access should I give my staff?

There are different user rights that you can assign to any user you create in VIA. You can add as many users of VIA as you need; we don't charge on a per-user basis.

Who you give access to and what user rights you assign them is for you to decide. The different options allow you to lock out certain features to only allow your staff the access they need, and prevent certain business-sensitive operations (such as downloading lists of contact and property data).

We recommend you only give people access to VIA who need it and carefully pay attention to what features you make available to that user. This is particularly relevant if you are giving access to third parties or people outside of your business.

Below is the full table listing all our VIA software features, together with each of their respective user-rights required, relative to the software plugin the feature belongs to. You either need to have a VIA Software Edition subscription for the plugin which will appear in your left hand menu, or you will otherwise need to subscribe to the Software edition that has the feature you are looking for to have access to that feature.

To find out which VIA software editions have which features, please see this relative page:-
VIA Software Editions Feature List

Please Note: the Blogger user right allows the user to only add and edit blogs on your website. It's a quick and easy way to give third-party content writers the ability to add blogs to your website directly, without worrying they can access any further information.

Here is the table of user access rights to each feature with the VIA plugin main menu names:

Plugin	Feature	Super User	Manager	Content Editor	Advanced User	Basic User	Read Only	Blogger
Calendar	Add/Edit Your Own Appointments	✅	✅	✅	✅	✅	✅	❌
Calendar	Invite External Contacts to Attend Appointments	✅	✅	❌	✅	✅	✅	❌
Calendar	Invite Internal Staff to Attend Appointments	✅	✅	✅	✅	✅	✅	❌
Calendar	Make Your Own Appointments Private	✅	✅	✅	✅	✅	✅	❌
Calendar	View Other Users' Appointments (Read Only, No Edit Option)	✅	✅	✅	✅	✅	✅	❌
Contacts	Add/Edit Contacts	✅	✅	❌	✅	✅	✅	❌
Contacts	Archive Contacts	✅	✅	❌	✅	✅	✅	❌
Contacts	Delete Contacts	✅	❌	❌	❌	❌	❌	❌
Contacts	Allocate the Owner of a New Contact	✅	✅	❌	✅	✅	✅	❌
Contacts	Edit Owner of a Contact Once Allocated	✅	❌	❌	❌	❌	❌	❌
Contacts	Search Contacts	✅	✅	❌	✅	✅	✅	❌
Contacts	Save Favourite Searches	✅	✅	❌	✅	✅	✅	❌
Contacts	Property Match	✅	✅	❌	✅	✅	✅	❌
Contacts	Export Lists of Contact Data	✅	✅	❌	✅	✅	❌	❌
Contacts	Send Custom SMS Text Messages to Contacts	✅	✅	❌	✅	✅	✅	❌
Contacts	Send Property Alerts to Contacts by Email	✅	✅	❌	✅	✅	✅	❌
Contacts	Send Property Alerts to Contacts by Text	✅	✅	❌	✅	✅	✅	❌
MailMerge Documents	Add/Edit Template Documents	✅	✅	❌	✅	✅	✅	❌
MailMerge Documents	Delete Template Documents	✅	✅	❌	✅	✅	✅	❌
MailMerge Documents	Generate Template Documents	✅	✅	❌	✅	✅	✅	❌
Property	Add/Edit Properties	✅	✅	✅	✅	✅	✅	❌
Property	Archive Properties	✅	❌	❌	❌	❌	❌	❌
Property	Search Properties	✅	✅	✅	✅	✅	✅	❌
Property	Save Favourite Searches	✅	✅	✅	✅	✅	✅	❌
Property	Applicant Match	✅	✅	❌	✅	✅	✅	❌
Property	Export Lists of Property Data	✅	✅	✅	✅	✅	❌	❌
Property	Quick Link to View Property on your Website	✅	✅	✅	✅	✅	✅	❌
Property	Add/Edit Valuation & Viewing Feedback	✅	✅	✅	✅	✅	✅	❌
Property	Add/Edit Offers & Offer Status	✅	✅	✅	✅	✅	✅	❌
Property	Delete Offers	✅	❌	❌	❌	❌	❌	❌
Property	View Client Report of all viewings and offers against a property	✅	✅	❌	✅	✅	✅	❌
Property	View Statistics Report of all marketing activity and website hits for a property	✅	✅	❌	✅	✅	✅	❌
Property	Send Property Alerts to Contacts by Email	✅	✅	❌	✅	✅	✅	❌
Property	Send Property Alerts to Contacts by Text	✅	✅	❌	✅	✅	✅	❌
Website	Edit Website Settings (partner logos, lettings fees etc)	✅	✅	❌	❌	❌	❌	❌
Website	Add/Edit Website Pages	✅	✅	✅	❌	❌	❌	❌
Website	Add/Edit Featured Properties	✅	✅	✅	✅	❌	❌	❌
Website	Add/Edit Blogs	✅	✅	✅	✅	❌	❌	✅
Website	Edit Offices	✅	✅	✅	❌	❌	❌	❌
Website	Edit Areas	✅	✅	✅	❌	❌	❌	❌
Website	See Website Statistics	✅	✅	✅	✅	❌	❌	❌
Website	Download Valuation Lead Data	✅	✅	✅	✅	✅	❌	❌
Users	Add/Edit Users	✅	✅	❌	❌	❌	❌	❌
Users	Delete Users	✅	✅	❌	❌	❌	❌	❌
Users	Reset Your Own Password	✅	✅	✅	✅	✅	✅	✅
Users	Reset Other Users' Passwords & Emails	✅	✅	❌	❌	❌	❌	❌
Users	View Other Users	✅	✅	✅	✅	✅	✅	✅
Users	View User Activity History	✅	✅	❌	❌	❌	❌	❌
Users	Assign Users with a Contact	✅	✅	❌	❌	❌	❌	❌
Reports > Website	View Website Data Including Google Analytics	✅	✅	✅	✅	❌	❌	❌
Reports > Website	Authorise Google Analytics to be Viewable in VIA	✅	❌	❌	❌	❌	❌	❌
Reports > Management	Stock Report - report of all current stock and status	✅	✅	❌	❌	❌	❌	❌
Reports > Management	Leaderboard Report - report of all branches and negotiator performance	✅	✅	❌	❌	❌	❌	❌
Reports > Management	Enquiry Report - list of all enquiries/inbound leads over time	✅	✅	❌	❌	❌	❌	❌
Store	View all Products & Free Innovations from Webdadi	✅	✅	✅	✅	✅	✅	✅
Store	Request to Purchase Products from Webdadi	✅	✅	✅	✅	✅	✅	✅
Settings > Website	Install/Uninstall Free Innovations on the Website	✅	✅	❌	❌	❌	❌	❌
Settings > GDPR	Edit the Disclaimer for Website Forms	✅	✅	❌	❌	❌	❌	❌
Settings > GDPR	Edit the Email Address Where Changes to Contact information are Sent	✅	✅	❌	❌	❌	❌	❌
Settings > GDPR	Request HTTPS/SSL Protection	✅	✅	❌	❌	❌	❌	❌
Settings > VIA	Authorise Google Analytics to be Viewable in VIA	✅	❌	❌	❌	❌	❌	❌
Settings > VIA	Unlink Google Analytics from VIA	✅	❌	❌	❌	❌	❌	❌
Settings > VIA	Link Twitter to VIA to see When You Last Posted	✅	❌	❌	❌	❌	❌	❌
Settings > VIA	Link Facebook to VIA To See When You Last Posted	✅	❌	❌	❌	❌	❌	❌
Settings > Website	Edit the Key Settings of your Website	✅	✅	❌	❌	❌	❌	❌