Changing or Resetting a user's password in VIA

If you’ve forgotten your password and need to reset it, or a member of staff member has forgotten their password and you need to reset it for them, you can use the following guides.

If you have forgotten your password

Go to your VIA login (your website address followed by /webdadi)
Enter your email in the username field
Click the forgot password? link which is underneath the Sign In button
These will then send an email from which you can reset your password. Please note, a valid email address of a registered user must be input otherwise the email will not send.
We recommend users don’t copy and paste their new password from the email into VIA but rather manually enter it to login. Copying and pasting can inadvertently enter a space at the end of the password

Resetting your own password

Login to VIA (your website address followed by /webdadi)
Go to the Users tab on the left hand side and select Manage
Search for your user account using the search box, or click the search button to view all users
Select yourself from the list by double clicking your name in the list, or right click and select edit
Click the Change Password button
Re-enter a new password
Click Save

To reset a users' password for them

Please note, only Super Users or Managers are able to reset users' passwords

Login to VIA
Go to Users > Manage
Search for the member of staff or simply click the search button to view all
Right click the user and select Reset Password from the menu

OR

Double click the user from the list.
Click the Change Password button
Re-enter a password for the user and manually inform them of what you have set it to. We recommend you don’t send user’s passwords via email for security purposes
Click Save

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