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They are the go to people in your organisation for any how to to or training issues your team might be having. Only support users can contact the team to receive help and support for the website or your VIA software.
FAQs
How do I find out who my support user is?
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You will not be able to log a case in VIA , and should you contact the helpdesk or customer success teams directly, you will be referred to you support user.
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