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They are the go to people in your organisation for any how to to or training issues your team might be having. Only support users can contact the team to receive help and support for the website or your VIA software.
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You can find out who your nominated support users are by logging into VIA and viewing the Support tile.
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. In the left hand menu go the Users tab then select Manage. Click the Search button to view all users. Your support users will have a tick in the Support column.
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Who are support users and what can they do?
Log a support cases through the Training & Support Centre in VIA
Email the helpdesk at helpdesk@webdadi.com
Call the helpdesk to speak to a Customer Success Rep
If you aren’t aren't a support user, you cannot log a case and if you call or email the customer success team for help or to alert us to a problem, you will be directed to your support user.
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During your website build with us, either your project manager or account manager will discuss adding a support user to your account.
If you haven’t haven't nominated a support user, a company director can email the helpdesk@webdadi.com to nominate one.
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As part of your subscription you have one support user per branch license. You can buy additional support user licenses if you need them. Simply contact your Webdadi Account Manager.
If I’m I'm not a support user, can I contact Webdadi?
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You will not be able to log a case in VIA and should you contact the helpdesk or customer success teams directly, you will be referred to you support user.
Why can’t can't non support users contact you?
Your monthly subscription with Webdadi does not include individual user support.
You do not pay a ‘per seat’ per seat or per user license with Webdadi. Rather, you have a branch license which enables you to add as many users to your VIA software as you require without being charged more, but these users will not receive individual support.
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Either by contacting their support user or by using VIA’s VIA's online Training & Support centre. Simply click the blue Training & Support Centre button at the bottom of the left hand menu of VIA.
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Most of our website packages include a training session with the website build. It’s It's important those people attending the original session pass on their knowledge to new members of staff.
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