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They are the go to people in your organisation for any how to to or training issues your team might be having. Only support users can contact the team to receive help and support for the website or your VIA software.
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You can find out who your nominated support users are by logging into VIA and viewing the Support tile in the top right hand corner of the dashboard.
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Your support users are also visible in the Users > Manage tab. Click search . In the left hand menu go the Users tab then select Manage. Click the Search button to view all users. Your support users will have a tick in the Support column.
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