BLM import user guide; getting your properties onto your website

The following document explains how the property data on your website is received from your CRM supplier. It explains exactly how an import of your property data works and outlines what you need to do to ensure the information on your website is correct. It also contains important information to ensure your property alert emails link correctly to your website (in the FAQs section).

Contents

1.1 - Overview

1.2 - Setting up an import to your website

1.3 - What information does the website use to display my property listings?

1.4 - FAQs

1.1 Overview

Your CRM provider sends us a file of your property data (in what’s called a BLM format) periodically throughout the day.

Most suppliers send us this data between 1 - 4 times a day. We process the data as soon as it is sent to us, but you should check with your supplier how often they send the file so you know when you can expect your website to be updated.

We can only display the property information on your website which is sent to us within the file. BLM files are a set format file that mirror an older Rightmove format whereby the information and format are pre defined. They are not customisable, so are both slower and less configurable then some API imports.

1.2 Setting up an import to your website

If you’re having a new website built by Webdadi, your Project Manager will be in touch to setup your import. If you already have a Webdadi website and want to setup a new import from your CRM supplier, please contact your Account Manager.

We will contact your CRM provider on your behalf to setup the relevant import of data. However, you should contact them as soon as possible to inform your CRM provider that we will be in touch and authorise the transfer of your data to us.

1.3 What information does the website use to display my property listings?

The following table outlines what information is used on the website, where it is output, and from where in the file it gets that information.

Please note - although the below guide outlines all the information which could be sent within a BLM file which will be output by the website. Some suppliers differ on what information they actually send as not all of these fields are defined as mandatory. This guide represents all the available options that can be included within a BLM file but are not guaranteed to be sent by your supplier.

1.4 FAQs

How do I make changes to the property listings on my website?

Simply update your property information within your CRM software. The next time your supplier then sends us a file of your data, this change should be in the file so we can update your website

I’ve made a change to a property listing but not displaying on my website even though it has updated on the property portals?

• Firstly, it’s important to note updates to the portals are sent in real time. It means the portals update almost instantly once you update a property. However, your CRM supplier sends a file of your property data periodically throughout the day so your website will not update as quickly. You should check with your supplier how often they send this file (usually 1-4 times a day) and when/what time it is sent, so you then know when you can expect the website to update

• Ensure you have added/edited the information in the correct field within your CRM. Section 1.3 above outlines what fields are sent to us in the file. You can check with our CRM supplier which field in your software corresponds to the file. If you’re adding information to other fields not listed above, they won’t display on the website.

• The website will update whenever a file is sent to us. Unlike the property portals, the changes are not quite made instantly in real time. Knowing when your supplier sends us a file is vital in order to know when you can expect an update to your website

• Ensure you have allocated the property to an office that is setup on your website. Properties that aren’t allocated to an office, or allocated to an office not setup on the website, will not display.

How often does the Import run & how quickly will any changes be on my website?

We can’t tell you this information. We will process a file as soon as it sent to us. How often a file is sent and what times throughout the day are something your should confirm and agree with your CRM supplier. We will process a file within minutes of it being sent to us.

Can I customise my import to use different fields?

In short, no. The BLM file format is a pre defined list of fields and formats that should be included within the file. You cannot vary this data or the format.

The key above shows all the information which can be sent in the BLM file. You should check with your supplier if any of these fields are missing from the file they send us.

Why can’t Sold and Let properties appear on my website?

We can only display properties on your website that are sent to us in the file that your supplier send us. Sold and Let properties are not being included the file, hence why we can’t display them on your site.

Do I need to do anything to ensure my property alert emails work correctly once my import is setup?

Yes. Your CRM supplier should ensure your property alert emails are set up to link to your property listings on the website correctly. They will need to generate a URL to the property online in their email templates. They will need to be provided with the instructions below to ensure they can setup this feature properly:

To link to any property on the website, simply enter your website address followed by

/property/Property_id

eg: www.estateagentwebsite/property/1245091

Keywords:

Import, BLM import, BLM file, Rightmove BLM