How do I purchase SMS text credits for my VIA account?

Owned by Elliott Rowland (Unlicensed)
Jul 09, 2021
1 min read

If you have run out of SMS text credit and are now unable to send messages through VIA, you can top up your account with more credit.

  • Login to VIA

  • Go to the top tab (called CRM or Lead Manager) > Offices

  • Click Search

  • You’ll now see a list of all the offices setup on your account. You’ll see a summary of the SMS Credits available on the right hand column. For the office you want to add SMS credits to, click the Add button

  • A pop up will now appear asking you to enter the amount of text credits you’d like to purchase. Simply enter the amount you want to purchase and click Send.

  • A pop up will then appear to confirm your request has been sent

  • A member of the Webdadi team will then be in touch to confirm your request, invoice for the relevant amount, and then top up your account for you

PLEASE NOTE: SMS Credits are assigned to a specific Office. All staff associated with that office are able to send SMS alerts using the Office's credits. SMS Credits can not be assigned to individuals.