How to prevent emails from Webdadi appearing in your junk folder or from being blocked by your email provider

Sometimes, emails alerts from Webdadi will appear in people’s junk email folders rather than their main inbox, or sometimes be blocked entirely from being received.

Webdadi use the best practises to ensure this doesn’t happen, but we cannot control the setup of an individual's computers or spam filters (for example, if a user has specifically requested to mark emails from Webdadi as junk). We also can’t override a companies internal IT email policy whereby they may be blocking specific email addresses.

However, we can recommend the following

• If you receive an email from Webdadi that goes into your junk folder, you can mark the email as safe and mark the email as comping from a safe sender. If you use Outlook, the following article explains how to do this: https://support.microsoft.com/en-us/office/mail-goes-to-the-junk-folder-by-mistake-f409b58c-2617-47e2-8a97-cab612d98eff#:~:text=To%20mark%20an%20email%20message%20as%20Not%20junk%20in%20Outlook.com&text=From%20the%20top%20toolbar%2C%20select,junk%20link%20at%20the%20top. . If you use another email provider, you will need to check with them on the instructions to do this.

• Check with you internal IT company or email provider to ensure that emails from @webdadi.net are not blocked and are specifically marked as safe

But I’m concerned I’m missing important emails!

We understand that your website leads are the one of the most important things to your business. Unfortunately, we can’t guarantee you’ll receive every email as we don’t control the entire process. Whilst we send out emails, we are at the mercy of email providers and individual's email settings as to whether that email is safely delivered, blocked, or sent to junk by the provider. However, we can guarantee 100% that you won’t ever miss a lead by viewing them all in VIA!

All of your website leads will also be displayed in VIA.

Simply login to VIA, and on your dashboard will be a list of all of your website leads.

Open

You can mark the lead as actioned once complete. If you are on our Website & Lead Manager edition software, you can additionally:

• Record a specific action/note and set a review date

• See a report of all your website leads and filter by key criteria

• See you average response time across your business, branches and staff

• Create email lists and sends e-newsletters

• See your full contact database

• See every lead a contact has submitted online, or see every website lead against specific properties

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